FAQs - Frequently Asked Questions
Yes, absolutely. We ship worldwide.
Yes, you will receive an email once your order has shipped containing your tracking / tracking information. My tracking tells me "no information available at the moment"; for some shipping companies, it takes 2-3 business days for the tracking information to be updated in the system. For logistical reasons, different items of the same order may sometimes be sent in separate packages, in case you specified the combined shipping.
Our products are shipped separately according to your order. For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will certainly arrive shortly.
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: firstname.lastname@example.org . and we will send you a similar replacement item as soon as possible.
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead trace your order and see where it is at any time. If you still feel that you need help tracking your package or would like to inquire about it, please contact us by email at: email@example.com.
We try our best to solve all the problems that our customers might encounter with their articles online. If you still wish to receive a refund on your order, we can of course complete the payment, in case the appeal is made within 30 days from the date of the order and that the product or products concerned are not paid. For more information, please read more about our refund policy.